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Downtime Calendar
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QSight: Every Tuesday and Thursday
Be prepared for intermittent or no access. Follow your department’s standard downtime procedures.
LMS: Saturday to Sunday
Saturday, Sept. 17, 11 p.m. to
Sunday, Sept. 18, 6 a.m.
Saturday, Sept. 24, 11 p.m. to
Sunday, Sept. 25, 6 a.m.
LMS won’t be available due to maintenance.
HMCL Network Maintenance: Fri, Sept. 23
HMCL Network Maintenance
11:59 p.m. Thursday, Sept. 22 to 4 a.m. Friday, Sept. 23
You may experience intermittent internet and application access slowness, lasting up to 60 seconds.
Save your work often during this maintenance time, and if network drives and icons are missing reboot your computer.
HMCCH Network Maintenance: Thu, Sept. 22
9-10 p.m. Thursday, Sept. 22
If you’re using either the production (HMH_PWN or TMH_VWN) or the Guest Wi-Fi, be sure to save your work before this downtime. Any device using Guest Wi-Fi will be affected, including:
- Wireless devices
- Personal devices used by guests and/or patients
- Care.ai temperature devices
- Patient Engagement iPads but not Vidyo
- Amazon Alexa
- PatientTrak check-in stands
- Guest kiosks in Business Centers
When the downtime is complete, devices will automatically reconnect.
LaborWorkx: Fri, Sept. 16
midnight – 5 a.m. Friday, Sept. 16.
LaborWorkx won’t be available during these time frames. Be sure to print any required items. For questions, contact HR Hub at 832.667.6211 or HRHub@houstonmethodist.org. Note: Badge Readers will be available, but not Quick Badge and Mobile app.
Pyxis Medstations and Pharmogistics: 2-3 p.m. Mon, Sept. 19
Pyxis Medstations and Pharmogistics Downtime for System Update
2-3 p.m. Monday, Sept. 19
Pyxis Medstations and Pharmogistics devices will experience a one-hour downtime from 2-3 p.m. Monday, Sept. 19, for security and software updates.
During the downtime, Pyxis Medstations will be placed on critical override. Bedside nurses can still access medications, but Epic won’t receive patient and order updates. For new admissions, temporary patients may be created.
Please follow your normal downtime procedures and contact Pharmacy IT or your local pharmacy with any questions or issues.
Additional downtimes to complete pharmacy software updates will take place on Monday, Oct. 3 and Monday, Oct. 24.
BRAVO: Sat, Sept. 17 to Sun, Sept. 18
9 a.m. Saturday, Sept. 17 to
7 a.m. Sunday, Sept. 18
The BRAVO option in MARS will be unavailable during this time.
Rx Savings Assistant: Sun, Sept. 18
7-11 a.m. Sunday, Sept. 18
During this downtime:
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Prescription saving coupons won’t appear on the After-Visit Summary or MyChart. These will be available after the downtime is complete.
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Offers can’t be sent or processed by the vendor.
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For concerns after the downtime is complete, contact the IT Service Desk.
Reminder: Upgrade Your HM-Provided iPhones 7 Plus or Older
Sep 09, 2022If you have an HM-provided iPhone 7 Plus or older, you need to upgrade it to a newer model before the next Apple (iOS 16) update (expected next week).
Apple Releases Security Updates for Multiple Products
Sep 09, 2022Apple has released updates to address security issues with the following products: iPhone 5, iPhone 6, iPhone 6 Plus, iPad Air, iPad mini 2, iPad mini 3 and iPod touch (6th generation).
Scanning Documents? Try Notes App
Sep 09, 2022If you need to send documents to someone, but you don’t have a scanner, the Notes app on your iPhone or iPad is a great tool.
Digoxin Order Update
Sep 02, 2022Beginning Wednesday, Sept. 7, to improve dosing and lab monitoring, the digoxin (Lanoxin) order set will be updated to include two options: Maintenance and Load & Maintenance Dose.
